At donutix, we aim to provide you and your feline friend with a high-quality shopping experience. If you're not fully satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand the terms and conditions.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- The product is defective or damaged upon arrival.
- The wrong item was delivered.
- You did not receive your order within the estimated delivery timeframe.
To be eligible for a refund:
- The product must be unused and in the same condition as received.
- It must be in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
2. Refund Process
To initiate a refund, please follow these steps:
- Contact us at [ support@donutix.com] within 7 days of receiving the item.
- Provide your order details, photos of the item showing the issue, and the packaging.
- Our team will review your request and notify you of the approval or rejection of your refund.
3. Refund Methods
If your refund is approved:
- The amount will be credited back to your original payment method.
- Processing time may take 5-10 business days, depending on your payment provider.
4. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Change of mind after the order has been processed or shipped.
- Incorrect address provided by the customer.
- Items damaged due to misuse or mishandling by the customer.
- Late refund requests beyond the 7-day window.
5. Return Shipping
- For defective or incorrect items, we cover the return shipping costs.
- For other cases, customers are responsible for return shipping.
- A tracking number must be provided for all returned items.
6. Canceling an Order
Orders can only be canceled within 24 hours of purchase. After this period, orders are processed and shipped, and cancellations are no longer possible.
7. Contact Us
If you have questions about our refund policy, feel free to contact us:
- Email: support@donutix.com
We’re committed to making things right for you and ensuring your furry friend loves their new bed!