At donutix, we are committed to ensuring that your cat’s new bed reaches you as quickly and safely as possible. Please review our shipping policy for detailed information about processing, delivery, and tracking your order.
1. Order Processing Time
- Orders are processed within 24 hours after payment is confirmed.
- You will receive a confirmation email with your order details once your purchase is successfully processed.
2. Shipping Times
Here at Donutix, we strive as hard as possible to ship your orders as quickly as possible. Below is a set of points showing each country and the shipping duration
- United States: 10 days
- Canada: 10.1 days
- Australia: 11.3 days
- United Kingdom: 9.9 days
- Brazil: 21.4 days
- Germany: 12.1 days
- Sweden: 13.1 days
- Spain: 8.7 days
- Ireland: 10.3 days
- France: 8.1 days
- New Zealand: 10.2 days
- Norway: 13.2 days
- Netherlands: 8.5 days
- Switzerland: 8 days
- Mexico: 10.4 days
- Belgium: 7.5 days
- Czech Republic: 13.3 days
- Denmark: 9 days
- Poland: 10.1 days
- Lithuania: 21.4 days
- Austria: 9.2 days
- Finland: 10.3 days
- Portugal: 8.1 days
- Italy: 12.4 days
- Greece: 21.4 days
- Romania: 13.4 days
- Slovakia: 13.3 days
- Hungary: 18.7 days
- UAE: 12.1 days
- Chile: 12.3 days
- Pakistan: 13.5 days
- Saudi Arabia: 8.4 days
- Japan: 10.6 days
- Cyprus: 14.5 days
- Croatia: 12.2 days
- Kuwait: 9.4 days
- Colombia: 16.9 days
- Bulgaria: 20 days
- Hong Kong: 6.4 days
- Qatar: 9.3 days
- Thailand: 13.4 days
- Iceland: 16.3 days
- Estonia: 18.4 days
- Philippines: 8.1 days
- Israel: 21.2 days
- Luxembourg: 13.8 days
- Malta: 25.1 days
- South Africa: 20.6 days
- Bahrain: 10.6 days
- Ghana: 14.4 days
- Kenya: 12.7 days
- Monaco: 18.4 days
- Oman: 17.5 days
- Turkey: 15.4 days
- Serbia: 13.1 days
- Singapore: 8.5 days
- Bosnia/Herzegovina: 19.2 days
- Ivory Coast: 10.6 days
- China: 3.3 days
- Costa Rica: 25.3 days
- Jordan: 14 days
- Morocco: 22.6 days
- Montenegro: 14.4 days
- Malaysia: 13 days
- Nigeria: 18.3 days
- Panama: 30.3 days
- Peru: 12.2 days
- Russia: 24.3 days
- Slovenia: 22.3 days
- Ukraine: 12.3 days
- US Outlying Islands: 25.3 days
- Angola: 15.2 days
- Gibraltar: 21.6 days
- India: 13.2 days
- South Korea: 7.2 days
- Liechtenstein: 34.1 days
- Latvia: 16.5 days
- Puerto Rico: 10.1 days
- Paraguay: 29 days
- Reunion: 24.9 days
- Taiwan: 7.3 days
- Tanzania: 11.3 days
Please note that delivery times may vary due to factors such as customs processing, local delivery schedules, or unforeseen delays.
3. Shipping Costs
- Standard shipping is free for all orders.
- Expedited shipping (if available) may incur additional charges, which will be displayed during checkout.
4. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your order using the provided tracking link or on our website.
5. Delivery Issues
If you experience any issues with delivery, please contact us immediately. Common concerns include:
- Lost or delayed packages: We will work with the courier to locate your package or issue a replacement.
- Incorrect address: Customers are responsible for providing accurate shipping information. If the address is incorrect, additional fees for reshipping may apply.
6. Customs and Duties
- Depending on your location, your order may be subject to customs fees, import taxes, or duties.
- These charges are not included in the product price or shipping fees and are the responsibility of the customer.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failure to collect the package, we will contact you to arrange reshipment. Additional shipping fees may apply.
8. Contact Us
If you have any questions or concerns about your order or shipping, please reach out to us:
- Email: support@donutix.com
We appreciate your patience and understanding as we work to deliver your cat's new bed with care